top of page

 

The Code of Conduct (the Code) is intended to regulate the conduct of Registered Migration Agents and the Migration Agents Registration Authority (The MARA) is the Regulatory body which oversees compliance with the code.

 

 

The aims of the Code are:

  • To establish a proper standard for the conduct of a registered migration agent;

  • To set out the minimum attributes and abilities that a- person must demonstrate to perform as a registered migration agent under the Code including:

    • being of good character;

    • knowing the provisions of the Migration Act and Migration Regulations, and other legislation relating to migration procedure, in sufficient depth to offer sound and comprehensive advice to a client, including advice on completing and lodging application forms;

    • completing continuing professional development as required by the Migration Agents Regulations 1998;

    • being able to perform diligently and honestly;

    • being able and willing to deal fairly with clients;

    • having enough knowledge of business procedure to conduct business as a registered migration agent, including record keeping and file management;

    • properly managing and maintaining client records; to set out the duties of a registered migration agent to a client, an employee of the agent, and the Commonwealth and its agencies;

  • To set out requirements for relations between registered migration agents;

  • To establish a standard for a prudent system of office administration;

  • To require a registered migration agent to be accountable to the client;

  • To help resolve disputes between a registered migration agent and client.

bottom of page